Frequently Asked Questions

Q. Why is it necessary to identify the type of stain on the stone surface?

A. It is very important to understand the nature of the type of stain because of several reasons. Firstly, if you try to remove an unknown stain using stone restoration products and chemical, it may not work because there are specific chemicals for different types of stains.

In the worst case scenario, the chemical you use can react with the stain and make it permanent. There may be also a case that what you are thinking is a stain actually it is not.

Q.How can I restore the original appeal of my stone floor?

A. Check whether your stone is deeply scratched or not. If the scratching is not deep, then surface polishing methods can bring your stone to its original shine to some extent. However, if the damage is too much, you will need a help of a professional stone restoration contractors. Boulevard De La Madeleine is the premier stone restoration company and they can schedule an on-site inspection of your stone surfaces to analyze and discuss the cleaning and polishing strategies required.

Q.The stone counter-top of my kitchen is dull, how can I clean it?


A. Most of the times, the stone countertop of the kitchen loses its shine because of the film of the cleansing product deposit on the surface, making the surface dull and lifeless. This happens because of the use of inappropriate cleanser or when you clean the granite stone with soap and water, soap film can sit on the surface of the countertop. In order to avoid the soap film to sit on your stone surface, rub your countertop daily with a paper or soft cloth and residual free cleaner that are safe for the natural stones.

Q.What should I do to remove hard water stains from my stone surface?

A. These stains are generally caused by the excess of calcium found in hard water. Mild spots can be removed by thoroughly cleaning the surface with a mineral deposit remover. Alternatively, you may consider improving the quality of water in your household by using a water treatment method. For stubborn water spots, contacting professional stone restoration services is your best option.

Q.How to clean marble or natural stone floors?

A. Due to their abrasive nature, the grit, dust and sand can cause extensive damage to the natural stones. Treat your floor with dry, untreated microfiber dust mop or vacuum that is safe for the natural stones. Vacuum the interior floor frequently to lift the dirt and grit from the floor. Place rugs and mat at the entrance to avoid the dust and dirt enter the room and minimize the scratches.

Q.What is etching and how to remove it?

A. Etching is the appearance of dull marks on the natural stone surfaces that contain calcite or other minerals. This happens when an acidic substance comes in contact with the natural stone. Calcite is the main component of marble as well as limestone and can get etched easily. Common household items like ketchup, lemon, soft drinks etc. are acidic in nature and can etch the surface when they accidentally fall on it.

Mild etching can be removed by using stone polishing techniques. Wipe the accidentally spilled acidic materials as soon as possible and use the cleaning products that are considered to be safe for natural stones.

However, when it is deep, then it is time to call the experts. Call Boulevard De La Madeleine anytime and our experienced and skilled professionals will be at your disposal right away!